Detecto Scales
Cardinal/Detecto manufactures and markets a complete line of quality weighing products and systems. Cardinal/Detecto’s factory and headquarters is located in Webb City, Missouri, USA with distributors in over 110 countries. Established in 1950 by founder William H. Perry, the company has been featured on the TV shows “How It’s Made” and “World’s Greatest!”
• Founded in 1950 in Webb City, Missouri
• Acquired Detecto Scale in 1981
• Featured on TV’s “How It’s Made” 3 different times
• First scale company to manufacture all-steel mechanical motor truck scales
• First scale company to manufacture portable, self-contained motor truck scales for use in the
construction industry
• Professional Engineers (PE) on staff
• First scale company to manufacture fully electronic, low-profile, all-steel motor truck scales
• Dealers in 110 countries around the world
• Shipped products into 150 foreign countries
• Awarded Missouri Governor’s Exporter of the Year Award in 2008
• TV segment on ION Channel’s “World’s Greatest!”
• Family-owned and privately-held company
• Factory and headquarters in Webb City, Missouri, USA
• Registered with Food & Drug Administration as a medical device manufacturer
• ISO 9001:2015, ISO 13485:2016, and VCAP certified
Customer must call in or e-mail Cardinal/Detecto’s Customer Service Dept. and request a Return Authorization (RA) number.
Cardinal Customers
E-mail: cardinal@cardet.com • Toll-free: 1-800-441-4237
Detecto Customers
Email: detecto@cardet.com • Toll-free: 1-800-641-2008
• Customer must provide original sales order or purchase order number at time of request for RA.
• Product must be packaged for return, either in original packaging or in packaging that will prevent damage in transit.
• RA number must be written on the outside of the packaging or the shipping label must be attached as provided on confirmation paperwork from customer service.
• A minimum 25% restock fee applies to any item returned for any reason other than manufacturing defect.
• A reduced restock of 10% will be offered if a re-order of greater value is placed at the time the RA is requested. The returned item must be returned in good unused condition and packaged appropriately to prevent damage in return shipment.
• Calling the Tech Support Dept. or returning product at Tech Support’s recommendation does not waive the requirements for proper packaging or how restock is applied.
• Manufacturing defect is determined at the time the RA is received by Cardinal/Detecto and evaluated by Quality Assurance.
• Cardinal/Detecto Scale is the sole judge of what constitutes a manufacturing defect.
Cardinal Scale Manufacturing Company warrants the equipment we manufacture against defects in material and workmanship. The length and terms and conditions of these warranties vary with the type of product and are summarized below:
1.) This warranty applies only to the original purchaser. The warranty does not apply to equipment that has been tampered with, defaced, damaged, or had repairs or modifications not authorized by Cardinal or has had the serial number altered, defaced or removed.
2.) This warranty is not applicable to equipment that has not been grounded in accordance with Cardinal’s recommendations.
3.) This equipment must be installed and continuously maintained by an authorized Cardinal dealer.
4.) Applies only to components constructed from stainless steel.
5.) This warranty does not apply to equipment damaged in transit. Claims for such damage must be made with the responsible freight carrier in accordance with freight carrier regulations.
6.) Warranty term begins with date of shipment from Cardinal.
7.) Only if device is rated NEMA 4 or better or IP equivalent.
8.) Lifetime warranty applies to damages resulting from water, lightning, and voltage transients and applies only to the hydraulic load cell structure itself (does not include pressure transducers, rubber seals, o-rings, and associated wiring).
9.) 10 Year Prorated Warranty on hydraulic load cells.
10.) 1 Year warranty for scale structure.
11.) PSC models’ warranty coverage applies only to agricultural installations on farms up to 3,000 acres (LSC models not limited in this manner).
12.) Load cell kits MUST be installed in accordance with Cardinal Scale instructions. Failure to follow these instructions will void the warranty.
EXCLUSIONS
A.) This warranty does not include replacement of consumable or expendable parts. The warranty does not apply to any item that has been damaged due to unusual wear, abuse, improper line voltage, overloading, theft, fire, water, prolonged storage or exposure while in purchaser’s possession or acts of God unless otherwise stated herein.
B.) This warranty does not apply to peripheral equipment not manufactured by Cardinal. This equipment will normally be covered by the equipment manufacturer’s warranty.
C.) This warranty sets forth the extent of our liability for breach of any warranty or deficiency in connection with the sale or use of our product. Cardinal will not be liable for consequential damages of any nature, including but not limited to loss of profit, delays or expenses, whether based on tort or contract. Cardinal reserves the right to incorporate improvements in material and design without notice and is not obligated to incorporate said improvements in equipment previously manufactured.
D.) This warranty is in lieu of all other warranties expressed or implied including any warranty that extends beyond the description of the product including any warranty of merchantability or fitness for a particular purpose. This warranty covers only those Cardinal products installed in the forty-eight contiguous United States and Canada.
E.) This warranty does not cover paint coatings due to the variety of environmental conditions.
F.) Do not cut load cell cables on load cells returned for credit or warranty replacement. Cutting the cable will void the warranty.
G.) Software is warranted only for performance of the functions listed in the software manual and/or the Cardinal proposal.
H.) The software warranty does not cover hardware. Warranties on hardware are provided from the hardware vendor only.
I.) The software warranty does not cover interfacing issues to non-Cardinal supplied hardware.
J.) The software warranty does not include automatic software upgrades unless purchased separately.
